Ultimate Managed Services

See how our Ultimate Managed Services™ compares with the competiton. Then compare prices and see where the value lies.

BASIC SERVICES

 

24×7 Ultimate Managed Services Other vendors 24×7 Support
Service Level
icon-proactive-large

Proactive and Preventative

Designed to prevent many problems and resolve others promptly. See our Project Management page.

Reactive

Support only when something goes wrong.

Framework
wheel-350x200

ITIL® compliant

Our IT services comply with the authoritative ITIL® standards that align IT to the needs of business worldwide.

Not ITIL® compliant.
Monitoring
icon_monitoring Proactive and extended, with expert technician response. Basic – you get alerts.
Backups
data backup We manage backups, fix issues and recover your data. You manage backups.
Patches
patch icon We identify and install automatically, with manual testing by our staff. You install and test.
Security
Secure Data Armor We protect with our comprehensive Data Armor® Managed Security package. You secure the system.
Help Desk
Print 24x7x365 Instant access to engineers and technicians who understand your system. No operator, no hold time, no automation. Guaranteed. Call center technicians answering questions. Queue and on-hold telephone access.
Design
design We continuously assess IT components to core functionality and make recommendations. You are responsible for upgrading your system as your needs change.
Change Management
change management We help you quickly implement the latest IT infrastructure technologies with minimal service disruption. You make updates and install new software.

INCIDENT AND PROBLEM MANAGEMENT

 

24×7 Ultimate Managed Services Other vendors’ 24×7 Support
Helpdesk/Incident Management
change management Instant phone pickup by a live trained technician. No operator, no automation, no call waiting. Guaranteed. Call center technicians answer questions. Queue and on-hold telephone access.
Problem Management
change management We respond to all issues reported to us that require a longer term resolution (such as a patch or a required upgrade) with a written RCA (Root Cause Analysis) and our commitment for resolution within seven days of day when issue was reported. None offered.

RELEASE MANAGEMENT

 

24×7 Ultimate Managed Services Other vendors’ 24×7 Support
Change Management
change management We perform maintenance and changes only with your written consent via a scheduled change request. It’s up to you to make updates and new software installations.
Patch Management
change management We regularly schedule, notify and install patches to your system on a monthly basis, using a change management process that lets you designate maintenance windows that work best for you. You install.

AVAILABILITY AND SERVICE CONTINUITY

 

24×7 Ultimate Managed Services Other vendors’ 24×7 Support
Backups
change management We set up, manage and monitor your backups. We fix issues and recover lost data. You get alerts.
Design
change management We continuously assess IT components to core functionality and make cost-effective recommendations for maximum functionality. You are on your own to design and evolve your system as your needs change.
Monitoring
change management We monitor your systems using a variety of monitoring systems. We check approximately 10-50 parameters on any system. Basic – you get alerts.

SECURITY

 

24×7 Ultimate Managed Services Other vendors’ 24×7 Support
DDoS Protection
change management We ensure the availability of your services by continuously monitoring traffic on our edge routers with our DDoS mitigation system. None included in the service
Intrusion Detection System
change management We use many tools to detect and log patterns of odd and unusual behavior. Where some rules on these intrusion detection systems generate instant alerts, others alert us to patterns of unusual behavior. Service is offered
Regular Vulnerability
Scanning
change management We identify vulnerabilities within various OS and application builds that could expose servers to attacks from various sources. Service offered by some vendors.
Security
change management Data Armor ® Managed security protects your system. You secure your system.

HAVE QUESTIONS? READY TO SIGN UP? CALL US AT 877-756-1500

 


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